The dispatcher’s assistant, from the call to the vehicle
From the moment a 9-1-1 call is received until vehicles arrive on scene, the Radar suite supports the dispatcher at every step. One suite, integrated end to end, for police, fire and other municipal services.
- 1Call receivedRadar Syncro answers the NG9-1-1 call.
- 2Address locatedPrevious calls, special needs and risks appear.
- 3Call card filledNo re-entry, straight into Radar Urgence.
- 4Units recommendedThe right resources for the type of call.
- 5Sent to vehiclesPolice and firefighters leave with all the information.
Radar Syncro: Next Generation 9-1-1 call answering
Radar Syncro is our 9-1-1 call answering application, designed and developed in Québec for Next Generation 9-1-1 (NG9-1-1). It complies with the NENA i3 standards, the North American reference for NG9-1-1.
A direct link to the call card
Radar Syncro connects directly to Radar Urgence, our call card management software. The incoming call feeds the call card with no re-entry: the dispatcher works in a single environment, and the call’s information follows the incident all the way to police officers and firefighters.
Full integration across the suite
Because Radar Syncro is part of the Radar suite, integration doesn’t stop at the emergency centre. Call answering, call cards, mobile dispatch, police management and fire management share the same information, from the first ring to the final report.
- Compliant with NENA i3 Next Generation 9-1-1 standards
- Direct link with Radar Urgence and the call card
- Full integration with mobile dispatch, police management and fire management
- A turnkey solution, designed and supported in Québec
Radar Urgence: computer-aided dispatch
The Radar call card brings together everything needed to handle 9-1-1 and 1-1-2 calls. As soon as an address is entered, the dispatcher sees what matters: previous calls, special-needs records (PNAP), hazardous materials and points of interest. Dispatchers relay information to police and firefighters, follow each call live and see the status of every vehicle.
Paired with mobile dispatch, Radar Urgence sends call cards straight to vehicles. The handling time of every call is measured automatically, and an incident log keeps all of an event’s information in one place.
Fire mobile dispatch
The firefighters’ in-vehicle application. In the truck, on the way to the call, the crew sees the route, fire hydrants and everything they need to know before arriving: people with reduced mobility, the pre-incident plan linked to the address, hazardous materials and comments from previous calls. They add their own comments to the current call card.
- The most precise vehicle recommendation in the industry
- Status changes from the vehicle
- Pre-incident information, hazardous materials, special-needs records and risk coverage plan linked to the call card
Information is reliable and available at the right moment, and dispatchers and firefighters are freed from paperwork.
Police mobile dispatch
The police officers’ in-vehicle application. In the patrol car, the officer receives the call card, the route and the address history before even arriving. They update their status, add comments to the call card and can create an evidence lot on the spot.
- Daily activity report (RAQ) built into dispatch and police management
- Officer status shared with dispatchers in real time
- Address history sent to the officer before arrival
- Management of special assignments and activities, with effectiveness reports
- Advanced search of past call cards
- Evidence lots created directly in the call card: the chain of custody starts in the vehicle
Radar Map
See where each call comes from on a map, including the location of wireless calls using data from telecommunications providers. Radar Map also shows vehicle positions and brings several layers of information together in one place.
Technical support
24/7 support, second to none for decades
An emergency centre never closes. Neither does our support team. Day and night, weekdays and weekends, when you call us you speak with people who know our software inside out and understand the reality of emergency centres. It is one of the things our clients mention most often.
- Available 24 hours a day, 7 days a week
- Decades of experience with emergency centres
- A local team that understands your reality